Three things to send

Coinpoker Casino: Verified once, then paid out without waiting

The Malta licence requires us to confirm who plays and who gets paid; the whole check usually takes about 27 hours.

Start verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/487/2015 since 2015

When your withdrawal waits

Your first withdrawal and the check

You will know who runs the check and where to write if anything stalls.

Who checks

Coinpoker Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/487/2015

Time needed

27 hours

Mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Cleared on the first go

A pass that sticks first time

Coinpoker Casino keeps the list short so most players clear it in one go.

After sign-in, not before

Once you are signed in, the documents area sits in your account settings, and it only appears after the account is live, never before.

All four corners visible

Take a photo of your photo ID on a plain surface, keep all four corners inside the frame, and check that the expiry date is readable.

One address on both

For the address proof, the page must show your name and the same address you registered, and the payment card image must hide the middle digits.

What if 27 hours pass?

Most files are settled within 27 hours, so keep an eye on your inbox and on live chat if the clock runs past that.

The night before your payout

Which copies does the casino need?

Coinpoker Casino asks for the shortest list the licence allows, and nothing beyond it.

Photo ID

ConfirmsYour name and your age

Copy showsAll four corners and the expiry date

Proof of address

ConfirmsWhere you actually live

Copy showsYour name and the address on file

Payment card image

ConfirmsThe card is yours to use

Copy showsCard front with middle digits hidden

When we ask

Why now, of all times?

Worth a read the moment a check lands on your account and the reason is not obvious.

Set your limit higher

Raising your own deposit limit asks us to look again, because a bigger cap means a bigger flow of money through the account and the licence wants that flow understood.

Must I explain this payment?

A deposit or withdrawal far outside your usual pattern gets a closer look, and at that point we ask for the papers behind that movement, so the record matches what you did.

Correct the spelling first

Typos happen. When the name or address on your profile does not match the document, we pause and ask for one that shows the same details, so your identity lines up everywhere.

Paid fast after, stuck before

Before money leaves the account for the first time, the licence requires us to know who is taking it out, so the first cash-out is where identity, address and payment details get confirmed.

Why does the casino want my bank records?

Every operator holding MGA/B2C/487/2015 from the Malta Gaming Authority must run checks against money laundering, and Coinpoker Casino Ltd. does the same. A source of funds question is routine paperwork, not a suggestion that anything is wrong.

Depending on your answer, one or two of the following usually closes the request.

Recent bank statements
Payslips or an employer letter
A tax return or assessment
Proof of a property sale
Evidence of an inheritance

Your upload came back again

Match both, pass first time. A document is refused when the name or address on it belongs to someone else, or spells yours differently from your profile. Upload a paper in your own name Match the address to your profile exactly

A photo you cut short. Crops and glare hide the parts we must confirm, so a photo with a corner missing or a bright reflection is sent back. Place the document on a flat surface Fit all four edges in the frame

An out of date address. Address proof is refused once it stops reflecting where you live now, because we need your current residence on file. Send a paper dated within the last months Pick a bill with your address printed

Six answers, no jargon

Worried about the document request?

Coinpoker Casino keeps the answers plain, so a stalled payout turns into a finished one.

What happens if my name has changed since the ID was issued?+

By the time a marriage or a deed poll changes your name, the old card stops matching your account. Send the photo ID showing the current name plus the document that links the two, and the check moves on. Verification staff reply from [email protected] if you are unsure which paper fits.

When is the check done, at sign-up or at my first cash-out?+

Your licence-driven check lands at the latest before the first withdrawal leaves the account. Sign-up and the first deposit are earlier points where Coinpoker Casino may ask, so a quick reply then keeps the payout queue short. Nothing moves out until it is finished.

Can I send my ID and bank statement from my phone in the evening?+

Evening uploads work fine, as phone cameras capture the corners well in normal light. Flat on a table beats holding it, and glare off a screen hides half the details. Support sits round the clock if a file bounces back.

Why does Coinpoker Casino want proof of where my money came from?+

Routine anti-money-laundering rules in the licence ask every player for this now and then, and a recent win or a new payment method can bring it forward. It is housekeeping, not suspicion of you. A payslip, a bank statement or a sale record usually settles it.

How long does the wait run once my papers go in?+

Twenty-seven hours is the longest you should wait, and plenty finish sooner. Weekends and busy evenings can push it toward that mark, and a blurred photo adds a round trip. Live chat or a call to +64 9 169 1538 chases it if the clock runs out.

Is my passport image kept safe on your side?+

Files travel over 256-bit TLS, so the copy in transit is locked, and only the team that runs the check opens it. Ask [email protected] for a copy of what is held on you. Malta Gaming Authority rules sit over the whole handling.