Read this when a first reply from the team left one detail unclear.
trustDo I need to start the whole request again to get it looked at?+
Reply to the last message from the desk that helped you and say what is still unresolved. A supervisor picks up the thread and rechecks the decision. If the outcome still does not fit, send the details to [email protected] and the answer is reviewed once more.
trustWhen will I hear back after asking for my data?+
Send the request from the address registered on your account, to [email protected]. A copy of your data is supplied and deletion is actioned where record-keeping duties allow. Expect confirmation within a few working days after identity is confirmed.
trustWhat happens when my documents sit under review for a day?+
Upload one photo ID, one proof of address and an image of the payment card used. Combined checks usually finish inside twenty-seven hours and the account is unlocked the moment they clear. Cropped or blurred files restart the clock, so send clean images.
trustDo I need to wait until Monday to raise a payout problem?+
Live chat and the phone line both stay open at two in the morning on a Sunday. Staff answer round the clock, in English, German, Finnish and Norwegian. Night queries on payouts take the same minutes as daytime ones.
trustWhy should I close my account rather than just delete the app?+
Write to [email protected] and say plainly that you want the account closed. Any remaining balance is returned to you first. Choose a cooling-off period or self-exclusion instead if you may want access back later.
trustWhat if the casino I am looking at is not licensed at all?+
Coinpoker Casino Ltd. holds licence MGA/B2C/487/2015 from the Malta Gaming Authority. Check that number against the regulator's own register before you deposit anything. If a dispute cannot be settled here, that regulator is where it goes next.
trustCan I get help without handing over my login details?+
Give your full name, date of birth and the email address registered on the account, and the agent finds you. Never share your password, and no member of staff will ask for it. Have a recent payment or bonus reference handy to speed things up.
Which details speed things up?
Gather the items below before you open chat, dial or send a message.
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